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Permanent URL to this publication: http://dx.doi.org/10.5167/uzh-19497

Hasan, H; Racz, P; Stiller, B (2009). Monitoring of SLA Compliances for Hosted Streaming Services. In: 11th IFIP/IEEE International Symposium on Integrated Network Management (IM 2009), New York, New York, U.S.A., 1 June 2009 - 5 June 2009, 251-258.

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Abstract

Monitoring of Service Level Objectives (SLOs)
determines an essential part of Service Level Agreement (SLA)
management, since customers are to be reimbursed, if a provider
fails to fulfil them. By automating this process, a timely detection
of a violation is possible. The compliance approach must be
flexible to adapt to potential changes, must be scalable with
respect to the amount of data, and has to support multi-domain
environments. This paper determines a Hosted Streaming
Services scenario and defines relevant SLOs. Key requirements
are derived, the respective architecture is designed, and the
approach is implemented prototypically based on a generic
auditing framework. Further-more, a new scheme is proposed
that considers the degree and duration of SLO violations in
calculating reimbursements.
Keywords–Auditing, Automation, Compliance Monitoring,
Service Level Agreement (SLA) management.

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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
DDC:000 Computer science, knowledge & systems
Language:English
Event End Date:5 June 2009
Deposited On:12 Aug 2009 06:49
Last Modified:27 Nov 2013 22:55
Publisher:IEEE
ISBN:978-1-4244-3487-9
Additional Information:© 2009 IEEE. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.
Publisher DOI:10.1109/INM.2009.5188817

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