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Permanent URL to this publication: http://dx.doi.org/10.5167/uzh-19497

Hasan, H; Racz, P; Stiller, B (2009). Monitoring of SLA Compliances for Hosted Streaming Services. In: 11th IFIP/IEEE International Symposium on Integrated Network Management (IM 2009), New York, New York, U.S.A., 1 June 2009 - 5 June 2009, 251-258.

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Monitoring of Service Level Objectives (SLOs) determines an essential part of Service Level Agreement (SLA) management, since customers are to be reimbursed, if a provider fails to fulfil them. By automating this process, a timely detection of a violation is possible. The compliance approach must be flexible to adapt to potential changes, must be scalable with respect to the amount of data, and has to support multi-domain environments. This paper determines a Hosted Streaming Services scenario and defines relevant SLOs. Key requirements are derived, the respective architecture is designed, and the approach is implemented prototypically based on a generic auditing framework. Further-more, a new scheme is proposed that considers the degree and duration of SLO violations in calculating reimbursements. Keywords–Auditing, Automation, Compliance Monitoring, Service Level Agreement (SLA) management.




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Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Event End Date:5 June 2009
Deposited On:12 Aug 2009 06:49
Last Modified:27 Nov 2013 22:55
Additional Information:© 2009 IEEE. Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copyrighted component of this work in other works must be obtained from the IEEE.
Publisher DOI:10.1109/INM.2009.5188817

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