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When joy matters: the importance of hedonic stimulation in collocated collaboration with large-displays


Novak, J; Schmidt, S (2009). When joy matters: the importance of hedonic stimulation in collocated collaboration with large-displays. In: INTERACT 2009, Uppsala, Sweden, 24 August 2009 - 28 August 2009, 618-629.

Abstract

Hedonic aspects are increasingly considered as an important factor in
user acceptance of information systems, especially for activities with high
self-fulfilling value for the users. In this paper we report on the results of an experiment
investigating the hedonic qualities of an interactive large-display
workspace for collocated collaboration in sales-oriented travel advisory. The results
show a higher hedonic stimulation quality of a touch-based large-display
travel advisory workspace than that of a traditional workspace with catalogues.
Together with the feedback of both customers and travel agents this suggests
the adequacy of using touch-based large-displays with visual workspaces for
supporting the hedonic stimulation of user experience in collocated collaboration
settings. The relation of high perception of hedonic quality to positive emotional
attitudes towards the use of a large-display workspace indicates that even
in utilitarian activities (e.g. reaching sales goals for travel agents) hedonic
aspects can play an important role. This calls for reconsidering the traditional
divide of hedonic vs. utilitarian systems in current literature, to a more balanced
view towards systems which provide both utilitarian and hedonic sources of
value to the user.

Hedonic aspects are increasingly considered as an important factor in
user acceptance of information systems, especially for activities with high
self-fulfilling value for the users. In this paper we report on the results of an experiment
investigating the hedonic qualities of an interactive large-display
workspace for collocated collaboration in sales-oriented travel advisory. The results
show a higher hedonic stimulation quality of a touch-based large-display
travel advisory workspace than that of a traditional workspace with catalogues.
Together with the feedback of both customers and travel agents this suggests
the adequacy of using touch-based large-displays with visual workspaces for
supporting the hedonic stimulation of user experience in collocated collaboration
settings. The relation of high perception of hedonic quality to positive emotional
attitudes towards the use of a large-display workspace indicates that even
in utilitarian activities (e.g. reaching sales goals for travel agents) hedonic
aspects can play an important role. This calls for reconsidering the traditional
divide of hedonic vs. utilitarian systems in current literature, to a more balanced
view towards systems which provide both utilitarian and hedonic sources of
value to the user.

Citations

1 citation in Web of Science®
2 citations in Scopus®
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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Event End Date:28 August 2009
Deposited On:02 Feb 2010 23:34
Last Modified:05 Apr 2016 13:36
Publisher:Springer
Series Name:Lecture Notes in Computer Science
Number:5727
ISSN:0302-9743 (P) 1611-3349 (E)
ISBN:978-3-642-03657-6
Additional Information:12th IFIP TC 13 International Conference, Uppsala, Sweden, August 24-28, 2009, Proceedigns Part II
Publisher DOI:10.1007/978-3-642-03658-3_66
Permanent URL: http://doi.org/10.5167/uzh-25267

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