UZH-Logo

Maintenance Infos

Audio vs chat: Can media speed explain the differences in productivity?


Löber, Andreas; Grimm, Sibylle; Schwabe, Gerhard (2006). Audio vs chat: Can media speed explain the differences in productivity? In: 14th European Conference on Information Systems, ECIS 2006, Göteborg, 12 June 2006 - 14 June 2006.

Abstract

During the last years chat based instant messaging has become a part of the normal communication culture. Instant messaging based chat is now rapidly becoming a mainstream communication medium even in business environments. The same is becoming true for Voice over IP enabled audio communication. Skype, a high quality VoIP software has been downloaded over 200 million times and internet providers start to sell transparent VoIP products, which are usable with ordinary telephones. But these new technologies require new communication choices. We conducted an experiment to observe the effect of these new communication media on groups of four using chat or audio communication to work on tasks of uncertainty or equivocality. The results showed that audio groups were significantly more productive than chat groups for tasks of equivocality, while chat communication groups proved to be at least as productive as audio groups on tasks of uncertainty. Therefore we wanted to explore further, why these effects happened and what factors influenced the productivity of the groups. Based on our previous research and the media richness theory and the theory of media synchronicity the paper poses the hypothesis, that audio communication is faster, while chat communication is more efficient.

During the last years chat based instant messaging has become a part of the normal communication culture. Instant messaging based chat is now rapidly becoming a mainstream communication medium even in business environments. The same is becoming true for Voice over IP enabled audio communication. Skype, a high quality VoIP software has been downloaded over 200 million times and internet providers start to sell transparent VoIP products, which are usable with ordinary telephones. But these new technologies require new communication choices. We conducted an experiment to observe the effect of these new communication media on groups of four using chat or audio communication to work on tasks of uncertainty or equivocality. The results showed that audio groups were significantly more productive than chat groups for tasks of equivocality, while chat communication groups proved to be at least as productive as audio groups on tasks of uncertainty. Therefore we wanted to explore further, why these effects happened and what factors influenced the productivity of the groups. Based on our previous research and the media richness theory and the theory of media synchronicity the paper poses the hypothesis, that audio communication is faster, while chat communication is more efficient.

Downloads

64 downloads since deposited on 03 Aug 2012
23 downloads since 12 months
Detailed statistics

Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Event End Date:14 June 2006
Deposited On:03 Aug 2012 08:46
Last Modified:05 Apr 2016 15:45
Official URL:http://is2.lse.ac.uk/asp/aspecis/20060187.pdf
Other Identification Number:merlin-id:2555
Permanent URL: http://doi.org/10.5167/uzh-61415

Download

[img]
Preview
Content: Published Version
Filetype: PDF
Size: 60kB

TrendTerms

TrendTerms displays relevant terms of the abstract of this publication and related documents on a map. The terms and their relations were extracted from ZORA using word statistics. Their timelines are taken from ZORA as well. The bubble size of a term is proportional to the number of documents where the term occurs. Red, orange, yellow and green colors are used for terms that occur in the current document; red indicates high interlinkedness of a term with other terms, orange, yellow and green decreasing interlinkedness. Blue is used for terms that have a relation with the terms in this document, but occur in other documents.
You can navigate and zoom the map. Mouse-hovering a term displays its timeline, clicking it yields the associated documents.

Author Collaborations