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How cloud providers elicit consumer requirements: An exploratory study of nineteen companies


Todoran, Irina; Seyff, Norbert; Glinz, Martin (2013). How cloud providers elicit consumer requirements: An exploratory study of nineteen companies. In: 21st IEEE International Requirements Engineering Conference, Rio de Janeiro, Brazil, 15 July 2013 - 19 July 2013, 105-114.

Abstract

Requirements elicitation is widely seen as a crucial step towards delivering successful software. In the context of emerging cloud systems, the question is whether and how the elicitation process differs from that used for traditional systems, and if the current methods suffice. We interviewed 19 cloud providers to gain an in-depth understanding of the state of practice with regard to the adoption and implementation of existing elicitation methods. The results of this exploratory study show that, whereas a few cloud providers try to implement and adapt traditional methods, the large majority uses ad-hoc approaches for identifying consumer needs. There are various causes for this situation, ranging from consumer reachability issues and previous failed attempts, to a complete lack of development strategy. The study suggests that only a small number of the current techniques can be applied successfully in cloud systems, hence showing a need to research new ways of supporting cloud providers. The main contribution of this work lies in revealing what elicitation methods are used by cloud providers and clarifying the challenges related to requirements elicitation posed by the cloud paradigm. Further, we identify some key features for cloud-specific elicitation methods.

Requirements elicitation is widely seen as a crucial step towards delivering successful software. In the context of emerging cloud systems, the question is whether and how the elicitation process differs from that used for traditional systems, and if the current methods suffice. We interviewed 19 cloud providers to gain an in-depth understanding of the state of practice with regard to the adoption and implementation of existing elicitation methods. The results of this exploratory study show that, whereas a few cloud providers try to implement and adapt traditional methods, the large majority uses ad-hoc approaches for identifying consumer needs. There are various causes for this situation, ranging from consumer reachability issues and previous failed attempts, to a complete lack of development strategy. The study suggests that only a small number of the current techniques can be applied successfully in cloud systems, hence showing a need to research new ways of supporting cloud providers. The main contribution of this work lies in revealing what elicitation methods are used by cloud providers and clarifying the challenges related to requirements elicitation posed by the cloud paradigm. Further, we identify some key features for cloud-specific elicitation methods.

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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Event End Date:19 July 2013
Deposited On:23 Sep 2013 09:26
Last Modified:05 Apr 2016 17:00
Publisher:IEEE
ISBN:978-1-4673-5764-7
Additional Information:2013 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
Related URLs:http://www.re2013.inf.puc-rio.br/pages/main.php?id=page_acceptedpapers
Other Identification Number:merlin-id:8376
Permanent URL: https://doi.org/10.5167/uzh-81188

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