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Supporting voice content sharing among underprivileged people in urban India


Remy, Christian; Agarwal, Sheetal; Kumar, Arun; Srivastava, Saurabh (2013). Supporting voice content sharing among underprivileged people in urban India. In: INTERACT 2013, Cape Town, South Africa, 2 September 2013 - 6 September 2013, 489-506.

Abstract

Recent advances in voice-based telecom information systems enable underprivileged and low-literacy users to access and offer online services with- out expensive devices or specialized technical knowledge. We propose SRLs (speech resource locators), a mechanism that facilitates the creation, access, and sharing of online voice content. To test the interaction with SRLs, we devel- oped a proof-of-concept application that allows for simple sharing of voice con- tent. We subsequently created a smartphone application for the same service that provided a graphical user interface to the online voice application. Our findings show that literate underprivileged people were able to share online voice content on feature phones and smart phones whereas in low-literacy peo- ple were unable to access shared content over feature phones but able to do so on smart phones. We conclude by highlighting opportunities and challenges for the design of voice-based applications that support information sharing.

Recent advances in voice-based telecom information systems enable underprivileged and low-literacy users to access and offer online services with- out expensive devices or specialized technical knowledge. We propose SRLs (speech resource locators), a mechanism that facilitates the creation, access, and sharing of online voice content. To test the interaction with SRLs, we devel- oped a proof-of-concept application that allows for simple sharing of voice con- tent. We subsequently created a smartphone application for the same service that provided a graphical user interface to the online voice application. Our findings show that literate underprivileged people were able to share online voice content on feature phones and smart phones whereas in low-literacy peo- ple were unable to access shared content over feature phones but able to do so on smart phones. We conclude by highlighting opportunities and challenges for the design of voice-based applications that support information sharing.

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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Event End Date:6 September 2013
Deposited On:27 Dec 2013 13:35
Last Modified:05 Apr 2016 17:17
Publisher:Springer
Series Name:Lecture Notes in Computer Science
Number:8120
ISSN:0302-9743
ISBN:978-3-642-40497-9
Publisher DOI:https://doi.org/10.1007/978-3-642-40498-6_38
Related URLs:http://www.interact2013.org/
Other Identification Number:merlin-id:8107

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