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Back in Sight, Back in Mind Picture-Centric Support for Mobile Counseling Sessions


Giesbrecht, Tobias; Comes, Tino; Schwabe, Gerhard (2015). Back in Sight, Back in Mind Picture-Centric Support for Mobile Counseling Sessions. In: the 18th ACM Conference, Vancouver, BC, Canada, 14 April 2015 - 18 April 2015, 486-495.

Abstract

This paper explores unique challenges of mobile consultancy and offers a picture-centric solution. We study the example of a policeman counseling a homeowner on how to prevent burglary. As in a stationary set-up, consultants and clients collaborate to co-create solutions to match the clients' problems. Concurrently, in a mobile set-up, problem and solution information are bound to the physical environment of the house. Moving through the house, both clients and consultants forget crucial location-bound information, severely impairing their collaboration. We propose supporting such collaboration with a tablet-based application that is centered on pictures of the physical environment, called SmartProtector. In an evaluation, we show that both clients and consultants remember substantially more information when using the SmartProtector. With this study, we contribute to the ongoing research discussion on collaborative memory, memory aid systems and mobile collaboration, highlighting the roles of pictures and their large potential to enhance collaborative work practices.

Abstract

This paper explores unique challenges of mobile consultancy and offers a picture-centric solution. We study the example of a policeman counseling a homeowner on how to prevent burglary. As in a stationary set-up, consultants and clients collaborate to co-create solutions to match the clients' problems. Concurrently, in a mobile set-up, problem and solution information are bound to the physical environment of the house. Moving through the house, both clients and consultants forget crucial location-bound information, severely impairing their collaboration. We propose supporting such collaboration with a tablet-based application that is centered on pictures of the physical environment, called SmartProtector. In an evaluation, we show that both clients and consultants remember substantially more information when using the SmartProtector. With this study, we contribute to the ongoing research discussion on collaborative memory, memory aid systems and mobile collaboration, highlighting the roles of pictures and their large potential to enhance collaborative work practices.

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1 citation in Web of Science®
3 citations in Scopus®
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72 downloads since deposited on 29 Apr 2015
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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Event End Date:18 April 2015
Deposited On:29 Apr 2015 13:49
Last Modified:08 Dec 2017 12:54
Publisher:ACM Press
ISBN:9781450329224
Publisher DOI:https://doi.org/10.1145/2675133.2675169
Other Identification Number:merlin-id:11952

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