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How to bridge the boundary? Determinants of inter-organizational social software usage


Steinhueser, Melanie; Richter, Alexander; Smolnik, Stefan (2015). How to bridge the boundary? Determinants of inter-organizational social software usage. Electronic Markets, 25(4):267-281.

Abstract

Based on their positive experiences with intra-organizational enterprise social software (ESS), the first organizations are currently deploying ESS in an inter-organizational context. Nevertheless, hardly any research has addressed aspects pertaining to the commonalities of and differences between ESS and existing forms of inter-organizational information systems (IOS). Following an information-processing view, and based on a systematic literature review, as well as on the results of an exploratory interview study, we propose a conceptual model of inter-organizational ESS usage and relevant usage determinants. Some of these are known from prior studies, but have not yet been applied to an inter-organizational context (e.g., trust, knowledge sharing, security), whereas others were newly identified in our interview study (e.g., confidentiality, productiveness, dynamics). The proposed model extends the current understanding of IOS and helps address the field of inter-organizational ESS usage more appropriately in theory and practice.

Abstract

Based on their positive experiences with intra-organizational enterprise social software (ESS), the first organizations are currently deploying ESS in an inter-organizational context. Nevertheless, hardly any research has addressed aspects pertaining to the commonalities of and differences between ESS and existing forms of inter-organizational information systems (IOS). Following an information-processing view, and based on a systematic literature review, as well as on the results of an exploratory interview study, we propose a conceptual model of inter-organizational ESS usage and relevant usage determinants. Some of these are known from prior studies, but have not yet been applied to an inter-organizational context (e.g., trust, knowledge sharing, security), whereas others were newly identified in our interview study (e.g., confidentiality, productiveness, dynamics). The proposed model extends the current understanding of IOS and helps address the field of inter-organizational ESS usage more appropriately in theory and practice.

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4 citations in Web of Science®
5 citations in Scopus®
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Additional indexing

Item Type:Journal Article, refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Date:10 May 2015
Deposited On:22 May 2015 13:36
Last Modified:08 Dec 2017 13:01
Publisher:Springer
ISSN:1019-6781
Publisher DOI:https://doi.org/10.1007/s12525-015-0192-z
Other Identification Number:merlin-id:11995

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