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Connect me! Antecedents and impact of social connectedness in enterprise social software


Kügler, Maurice; Dittes, Sven; Smolnik, Stefan; Richter, Alexander (2015). Connect me! Antecedents and impact of social connectedness in enterprise social software. Business & Information Systems Engineering, 57(3):181-196.

Abstract

Companies are increasingly adopting social software to support collaboration and networking. Although increasing their employees’ connectedness is a major driver for organizations to deploy enterprise social software (ESS), the social connectedness concept itself is still not sufficiently defined and conceptualized. The study therefore provides a richer perspective on social connectedness’s role in an ESS context. The authors thus investigate (1) social connectedness’s antecedents and (2) its impact on employees’ individual performance. With a survey-based investigation among 174 employees of an international business software provider headquartered in Germany, the authors show that both reputation and a critical mass significantly influence employees’ social connectedness. The authors further find that reputation’s effect is significantly stronger than critical mass’s effect and that social connectedness influences employees’ individual performance positively. The findings are discussed in the light of psychological studies and deduce implications for theory and practice.

Abstract

Companies are increasingly adopting social software to support collaboration and networking. Although increasing their employees’ connectedness is a major driver for organizations to deploy enterprise social software (ESS), the social connectedness concept itself is still not sufficiently defined and conceptualized. The study therefore provides a richer perspective on social connectedness’s role in an ESS context. The authors thus investigate (1) social connectedness’s antecedents and (2) its impact on employees’ individual performance. With a survey-based investigation among 174 employees of an international business software provider headquartered in Germany, the authors show that both reputation and a critical mass significantly influence employees’ social connectedness. The authors further find that reputation’s effect is significantly stronger than critical mass’s effect and that social connectedness influences employees’ individual performance positively. The findings are discussed in the light of psychological studies and deduce implications for theory and practice.

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Citations

3 citations in Web of Science®
9 citations in Scopus®
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Additional indexing

Item Type:Journal Article, refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Date:2015
Deposited On:22 May 2015 13:42
Last Modified:08 Dec 2017 13:01
Publisher:Springer
ISSN:1867-0202
Publisher DOI:https://doi.org/10.1007/s12599-015-0379-z
Other Identification Number:merlin-id:11994

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