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Real-World Affinity Diagramming Practices Bridging the Paper-Digital Gap


Harboe, Gunnar; Huang, Elaine May (2015). Real-World Affinity Diagramming Practices Bridging the Paper-Digital Gap. In: the 33rd Annual ACM Conference, Seoul, Republic of Korea, 18 May 2015 - 23 May 2015, 95-104.

Abstract

Despite the availability of computer-based alternatives both for desktop and touch screen systems, a number of cooperative work processes still commonly rely on simple paper sticky notes. In this paper, we present the first in-depth investigation of the real-world practices of people who use paper-based affinity diagrams and similar clustering processes in their work, in order to identify challenges and requirements for technology support. Findings from retrospective and artifact-based interviews with 13 participants suggest ways in which the rich interactions and material affordances offered by paper are key to the process. Instead of seeking to replicate interactions with paper on a screen, simpler transfer of information between the physical and digital worlds has the potential to address many of the most pressing problems experienced in practice. We describe different types of technology integration and augmentation, with preliminary recommendations for different situations.

Abstract

Despite the availability of computer-based alternatives both for desktop and touch screen systems, a number of cooperative work processes still commonly rely on simple paper sticky notes. In this paper, we present the first in-depth investigation of the real-world practices of people who use paper-based affinity diagrams and similar clustering processes in their work, in order to identify challenges and requirements for technology support. Findings from retrospective and artifact-based interviews with 13 participants suggest ways in which the rich interactions and material affordances offered by paper are key to the process. Instead of seeking to replicate interactions with paper on a screen, simpler transfer of information between the physical and digital worlds has the potential to address many of the most pressing problems experienced in practice. We describe different types of technology integration and augmentation, with preliminary recommendations for different situations.

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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Event End Date:23 May 2015
Deposited On:20 May 2015 14:47
Last Modified:17 Aug 2017 09:28
Publisher:ACM Press
ISBN:9781450331456
Free access at:Official URL. An embargo period may apply.
Publisher DOI:https://doi.org/10.1145/2702123.2702561
Other Identification Number:merlin-id:12031

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