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Analyzing Web behavior in indoor retail spaces - Zurich Open Repository and Archive


Ren, Yongli; Tomko, Martin; Salim, Flora Dilys; Ong, Kevin; Sanderson, Mark (2017). Analyzing Web behavior in indoor retail spaces. Journal of the Association for Information Science and Technology, 68(1):62-76.

Abstract

We analyze 18- million rows of Wi-Fi access logs collected over a 1-year period from over 120,000 anonymized users at an inner city shopping mall. The anonymized data set gathered from an opt-in system provides users’ approximate physical location as well as web browsing and some search history. Such data provide a unique opportunity to analyze the interaction between people’s behavior in physical retail spaces and their web behavior, serving as a proxy to their information needs. We found that (a) there is a weekly periodicity in users’ visits to the mall; (b) people tend to visit similar mall locations and web content during their repeated visits to the mall; (c) around 60% of registered Wi-Fi users actively browse the web, and around 10% of them use Wi-Fi for accessing web search engines; (d) people are likely to spend a relatively constant amount of time browsing the web while the duration of their visit may vary; (e) the physical spatial context has a small, but significant, influence on the web content that indoor users browse; and (f) accompanying users tend to access resources from the same web domains.

Abstract

We analyze 18- million rows of Wi-Fi access logs collected over a 1-year period from over 120,000 anonymized users at an inner city shopping mall. The anonymized data set gathered from an opt-in system provides users’ approximate physical location as well as web browsing and some search history. Such data provide a unique opportunity to analyze the interaction between people’s behavior in physical retail spaces and their web behavior, serving as a proxy to their information needs. We found that (a) there is a weekly periodicity in users’ visits to the mall; (b) people tend to visit similar mall locations and web content during their repeated visits to the mall; (c) around 60% of registered Wi-Fi users actively browse the web, and around 10% of them use Wi-Fi for accessing web search engines; (d) people are likely to spend a relatively constant amount of time browsing the web while the duration of their visit may vary; (e) the physical spatial context has a small, but significant, influence on the web content that indoor users browse; and (f) accompanying users tend to access resources from the same web domains.

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Additional indexing

Item Type:Journal Article, refereed, original work
Communities & Collections:07 Faculty of Science > Institute of Geography
Dewey Decimal Classification:910 Geography & travel
Language:English
Date:2017
Deposited On:21 Jan 2016 13:13
Last Modified:22 Dec 2016 02:00
Publisher:Wiley-Blackwell Publishing, Inc.
ISSN:2330-1635
Publisher DOI:https://doi.org/10.1002/asi.23587

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