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Electronic data safes as an infrastructure for transformational government? A case study


Pfister, Joachim; Schwabe, Gerhard (2015). Electronic data safes as an infrastructure for transformational government? A case study. In: EGOV ePart 2015, Thessaloniki, Greece, 30 August 2015 - 3 September 2015, 246-257.

Abstract

This article introduces and explores the potential of an active electronic data safe (AEDS) serving as an infrastructure to achieve transformational government. An AEDS connects individuals and organizations from the private and the public sector to exchange information items related to business processes following the user-managed access paradigm. To realize the transformational government’s vision of user-centricity, fundamental changes in the service provision and collaboration of public and private sector organizations are needed. Findings of a user study with a prototype of an AEDS are used to identify four barriers for the adoption of an AEDS in the light of transformational government: (1.) offering citizens unfamiliar services having the character of experience-goods; (2.) failing to fulfill common service expectations of the customers; (3.) failing to establish contextual integrity for data sharing, and, (4.) failing to establish and run an AEDS as a multi-sided platform providing an attractive business model.

Abstract

This article introduces and explores the potential of an active electronic data safe (AEDS) serving as an infrastructure to achieve transformational government. An AEDS connects individuals and organizations from the private and the public sector to exchange information items related to business processes following the user-managed access paradigm. To realize the transformational government’s vision of user-centricity, fundamental changes in the service provision and collaboration of public and private sector organizations are needed. Findings of a user study with a prototype of an AEDS are used to identify four barriers for the adoption of an AEDS in the light of transformational government: (1.) offering citizens unfamiliar services having the character of experience-goods; (2.) failing to fulfill common service expectations of the customers; (3.) failing to establish contextual integrity for data sharing, and, (4.) failing to establish and run an AEDS as a multi-sided platform providing an attractive business model.

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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Event End Date:3 September 2015
Deposited On:09 Feb 2016 13:30
Last Modified:08 Dec 2017 18:47
Publisher:Springer
Series Name:Lecture Notes in Computer Science
Number:9248
ISSN:0302-9743
ISBN:978-3-319-22478-7
Additional Information:The final publication is available at Springer via http://dx.doi.org/10.1007/978-3-319-22479-4_19
Publisher DOI:https://doi.org/10.1007/978-3-319-22479-4_19
Related URLs:http://doi.org/10.1007/978-3-319-22479-4 (Publisher)
Other Identification Number:merlin-id:12061

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