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Kish - where customers pay as THEY wish


Kim, Ju-Young; Natter, Martin; Spann, Martin (2010). Kish - where customers pay as THEY wish. Review of Marketing Science, 8(2):3.

Abstract

New restaurants often do not manage to succeed within a reasonable amount of time. Exotic restaurants especially face the problem that price promotions may not attract new customers because prospective customers might associate very low prices for unfamiliar food with a high
functional risk. This paper describes how Pay-What-You-Want (PWYW), a new pricing mechanism, was successfully implemented at Kish, a moderately priced Persian restaurant in downtown Frankfurt. After the initial testing phase, which had the characteristics of a promotional offer, the
restaurant decided to permanently offer its buffet lunch under PWYW conditions. We report the long-term effects of this decision as well as a simulation demonstrating that profitability is mainly based on ‘trading up’ the continuous inflow of new customers to the more profitable dining offer where prices are fixed.

Abstract

New restaurants often do not manage to succeed within a reasonable amount of time. Exotic restaurants especially face the problem that price promotions may not attract new customers because prospective customers might associate very low prices for unfamiliar food with a high
functional risk. This paper describes how Pay-What-You-Want (PWYW), a new pricing mechanism, was successfully implemented at Kish, a moderately priced Persian restaurant in downtown Frankfurt. After the initial testing phase, which had the characteristics of a promotional offer, the
restaurant decided to permanently offer its buffet lunch under PWYW conditions. We report the long-term effects of this decision as well as a simulation demonstrating that profitability is mainly based on ‘trading up’ the continuous inflow of new customers to the more profitable dining offer where prices are fixed.

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Additional indexing

Item Type:Journal Article, refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Business Administration
Dewey Decimal Classification:330 Economics
Language:English
Date:2010
Deposited On:09 Dec 2016 12:46
Last Modified:09 Dec 2016 13:08
Publisher:De Gruyter
ISSN:1546-5616
Publisher DOI:https://doi.org/10.2202/1546-5616.1118
Other Identification Number:merlin-id:14194

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