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When Work Takes Over


Wiese, Bettina S; Heidemeier, Heike; Burk, Christian L; Freund, Alexandra M (2017). When Work Takes Over. Journal of Personnel Psychology, 16(3):150-154.

Abstract

This study investigates whether two specific strategies of emotional labor (surface and deep acting) shown during client interactions are associated with work-related intrusions on thoughts outside of work. N = 157 bank employees provided reports of emotional labor and of work-related rumination at home on five consecutive workdays. Converging with expectations, we found that on days when surface acting was used, participants reported higher rumination. In contrast, deep acting had no significant association with work-related ruminations at home.

Abstract

This study investigates whether two specific strategies of emotional labor (surface and deep acting) shown during client interactions are associated with work-related intrusions on thoughts outside of work. N = 157 bank employees provided reports of emotional labor and of work-related rumination at home on five consecutive workdays. Converging with expectations, we found that on days when surface acting was used, participants reported higher rumination. In contrast, deep acting had no significant association with work-related ruminations at home.

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Additional indexing

Item Type:Journal Article, refereed, original work
Communities & Collections:06 Faculty of Arts > Institute of Psychology
Dewey Decimal Classification:150 Psychology
Language:English
Date:2017
Deposited On:17 Jan 2018 09:21
Last Modified:19 Feb 2018 10:30
Publisher:Hogrefe & Huber
ISSN:1866-5888
OA Status:Closed
Publisher DOI:https://doi.org/10.1027/1866-5888/a000174

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