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Tailoring Gamification to Requirements Elicitation: A Stakeholder-Centric Motivation Concept


Huber, Martina; Kolpondinos, Martina Z Huber; Glinz, Martin (2017). Tailoring Gamification to Requirements Elicitation: A Stakeholder-Centric Motivation Concept. In: 2017 IEEE/ACM 10th International Workshop on Cooperative and Human Aspects of Software Engineering (CHASE), Buenos Aires, 23 June 2017 - 23 June 2017, 9-15.

Abstract

Involving stakeholders in requirements elicitation is a cornerstone of successful requirements engineering (RE). With the recent technological advances, the number of stakeholders of a system has significantly increased. Major stakeholders, end-users in particular, are increasingly difficult to reach, because they may be globally distributed and outside organizational reach, i.e., they are no members of the organizations that are involved in the development of a system. Online elicitation platforms allow to elicit requirements collaboratively from a large number of distributed stakeholders. However, such platforms are not sufficient for motivating stakeholders outside organizational reach to contribute voluntarily. Gamification is a potential means for creating and sustaining such motivation. However, there is little research on stakeholder engagement with gamification so far. Current approaches particularly do not consider that stakeholders learn during elicitation and that their motivational factors also change. In this paper, we address this gap with a motivation concept that is inspired by the theories of experiential learning and need satisfaction. Our contribution is threefold. First, we suggest how to characterize these stakeholders despite not knowing who they are. Second, we show the role of experiential learning and need satisfaction with respect to gamification in the context of requirements elicitation. Third, we present a three-dimensional concept of how to motivate these stakeholders towards requirements elicitation over the whole period of requirements elicitation.

Abstract

Involving stakeholders in requirements elicitation is a cornerstone of successful requirements engineering (RE). With the recent technological advances, the number of stakeholders of a system has significantly increased. Major stakeholders, end-users in particular, are increasingly difficult to reach, because they may be globally distributed and outside organizational reach, i.e., they are no members of the organizations that are involved in the development of a system. Online elicitation platforms allow to elicit requirements collaboratively from a large number of distributed stakeholders. However, such platforms are not sufficient for motivating stakeholders outside organizational reach to contribute voluntarily. Gamification is a potential means for creating and sustaining such motivation. However, there is little research on stakeholder engagement with gamification so far. Current approaches particularly do not consider that stakeholders learn during elicitation and that their motivational factors also change. In this paper, we address this gap with a motivation concept that is inspired by the theories of experiential learning and need satisfaction. Our contribution is threefold. First, we suggest how to characterize these stakeholders despite not knowing who they are. Second, we show the role of experiential learning and need satisfaction with respect to gamification in the context of requirements elicitation. Third, we present a three-dimensional concept of how to motivate these stakeholders towards requirements elicitation over the whole period of requirements elicitation.

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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Event End Date:23 June 2017
Deposited On:27 Mar 2018 08:25
Last Modified:13 Apr 2018 11:48
Publisher:IEEE
ISBN:978-1-5386-4039-5
OA Status:Green
Publisher DOI:https://doi.org/10.1109/CHASE.2017.4
Official URL:http://ieeexplore.ieee.org/document/7961465/
Other Identification Number:merlin-id:15498

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