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Mine, yours... ours? Designing for principal-agent collaboration in interactive value creation


Novak, J (2009). Mine, yours... ours? Designing for principal-agent collaboration in interactive value creation. In: Wirtschaftsinformatik 2009, Vienna, Austria, 25 February 2009 - 27 February 2009.

Abstract

The paper introduces a theoretically-grounded conceptual framework for the design of collaborative systems which support expert-mediated interactive value creation involving end-users as active participants in the creation of products and services in principal-agent settings. We show how the problems of information asymmetry and burden of choice in interactive value creation can be addressed by integrating the principal-agent perspective with CSCW models of collaboration between heterogeneous actors. Results of a preliminary application and evaluation through the design of a concrete system for cooperative travel advisory in a real-world setting suggest its usefulness and illustrate how it can inform design practice.

Abstract

The paper introduces a theoretically-grounded conceptual framework for the design of collaborative systems which support expert-mediated interactive value creation involving end-users as active participants in the creation of products and services in principal-agent settings. We show how the problems of information asymmetry and burden of choice in interactive value creation can be addressed by integrating the principal-agent perspective with CSCW models of collaboration between heterogeneous actors. Results of a preliminary application and evaluation through the design of a concrete system for cooperative travel advisory in a real-world setting suggest its usefulness and illustrate how it can inform design practice.

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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Event End Date:27 February 2009
Deposited On:04 Feb 2010 10:33
Last Modified:11 Aug 2017 08:36

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