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Storytelling – an instrument to bolster knowledge transfer in offshore software projects


Wende, E; Philip, T; Dubberke, S (2009). Storytelling – an instrument to bolster knowledge transfer in offshore software projects. In: Third Global Sourcing Workshop, Keystone, USA, 22 March 2009 - 25 March 2009.

Abstract

Over the past few years IT Offshoring has become one of the most important corporate strategies in the software industry. Along with the advantages it offers, it also poses numerous challenges. One of the important challenges faced is with respect to efficient knowledge transfer between client and vendor as they are geographically distant, in differing time zones and of disparate cultural backgrounds.
While considering offshore software process, the transition phase is one of the most critical and involves an immense communication effort. During an offshore software development project there is a lot of integration and collaboration that happens between client and vendor.
The paper offers an explorative, in-depth case study to analyse the challenges of knowledge transfer. The analysis leads to a description of the effects and benefits storytelling as a tool provides at the beginning of the knowledge transfer process, in transferring tacit knowledge, bridging cultural differences and building trusting relationships in offshore software projects.

Abstract

Over the past few years IT Offshoring has become one of the most important corporate strategies in the software industry. Along with the advantages it offers, it also poses numerous challenges. One of the important challenges faced is with respect to efficient knowledge transfer between client and vendor as they are geographically distant, in differing time zones and of disparate cultural backgrounds.
While considering offshore software process, the transition phase is one of the most critical and involves an immense communication effort. During an offshore software development project there is a lot of integration and collaboration that happens between client and vendor.
The paper offers an explorative, in-depth case study to analyse the challenges of knowledge transfer. The analysis leads to a description of the effects and benefits storytelling as a tool provides at the beginning of the knowledge transfer process, in transferring tacit knowledge, bridging cultural differences and building trusting relationships in offshore software projects.

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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Event End Date:25 March 2009
Deposited On:04 Feb 2010 11:10
Last Modified:06 Dec 2017 22:18

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