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Designing for light-weight collaboration: the case of interactive citizens' advisory services


Schwabe, G; Bretscher, C; Schenk, B (2010). Designing for light-weight collaboration: the case of interactive citizens' advisory services. In: DESRIST Conference 2010, St. Gallen, Switzerland, 4 June 2010 - 5 June 2010, 449-460.

Abstract

This paper reports on the design of a collaborative system to support citizens' advisory services. Recent research on the adoption of collaborative technologies indicates that: a) successful collaborative technologies diffuse from the private sector to the business sector and not vice versa, b) collaborative processes evolve and therefore cannot be prestructured in detail, and c) creative collaboration can be characterized as creating and sharing mental models. We demonstrate how these insights informed our design of a citizens' advisory system and provide data from an evaluation in a German city. Implications for the design of our collaborative system are offered.

Abstract

This paper reports on the design of a collaborative system to support citizens' advisory services. Recent research on the adoption of collaborative technologies indicates that: a) successful collaborative technologies diffuse from the private sector to the business sector and not vice versa, b) collaborative processes evolve and therefore cannot be prestructured in detail, and c) creative collaboration can be characterized as creating and sharing mental models. We demonstrate how these insights informed our design of a citizens' advisory system and provide data from an evaluation in a German city. Implications for the design of our collaborative system are offered.

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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Event End Date:5 June 2010
Deposited On:11 Feb 2011 15:21
Last Modified:26 Aug 2017 13:32
Publisher:Springer-Verlag
Series Name:Lecture Notes in Computer Science
Number:6105
ISSN:0302-9743
ISBN:978-3-642-13335-0
Additional Information:The original publication is available at www.springerlink.com
Publisher DOI:https://doi.org/10.1007/978-3-642-13335-0
Related URLs:http://opac.nebis.ch/F/?FUNC=find-c&CCL_TERM=+%28020%3D%28978-3-642-13335-0%29%29+ (Organisation)
Other Identification Number:1420

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