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A self-determination perspective on IT-based citizen advisory support


Giesbrecht, Tobias; Pfister, Joachim; Schwabe, Gerhard (2012). A self-determination perspective on IT-based citizen advisory support. In: 45th Hawaii International Conference on System Science, Wailea, Maui, Hawaii, 4 January 2012 - 7 January 2012, 2501-2510.

Abstract

In public advisory services, the individual’s satis-faction depends less on extrinsic factors (e.g., monetary rewards) than on their inner needs fulfillment. Cur-rently used IT-systems supporting citizen advisory serv-ices neglect these intrinsic needs of their users, hence insufficiently fostering their satisfaction. In this paper, we aim to close this gap by assessing the design requirements needed to develop value-added IT-systems for citizen advisory services. We thus refer to self-determination theory to analyze current literature perspectives on how to design adequate IT-systems fostering users’ basic needs. We follow a design science approach and implement these requirements in a software prototype, and evaluate them qualitatively in a user study with real-world advisors and citizens. Our preliminary results show that this approach promises to reveal the design requirements that matter in citizen counseling, signifying an important step toward developing a conceptual IT systems design model.

Abstract

In public advisory services, the individual’s satis-faction depends less on extrinsic factors (e.g., monetary rewards) than on their inner needs fulfillment. Cur-rently used IT-systems supporting citizen advisory serv-ices neglect these intrinsic needs of their users, hence insufficiently fostering their satisfaction. In this paper, we aim to close this gap by assessing the design requirements needed to develop value-added IT-systems for citizen advisory services. We thus refer to self-determination theory to analyze current literature perspectives on how to design adequate IT-systems fostering users’ basic needs. We follow a design science approach and implement these requirements in a software prototype, and evaluate them qualitatively in a user study with real-world advisors and citizens. Our preliminary results show that this approach promises to reveal the design requirements that matter in citizen counseling, signifying an important step toward developing a conceptual IT systems design model.

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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Event End Date:7 January 2012
Deposited On:30 Mar 2012 06:56
Last Modified:20 Aug 2017 16:03
ISBN:978-0-7695-4525-7
Publisher DOI:https://doi.org/10.1109/HICSS.2012.83
Related URLs:http://www.hicss.hawaii.edu/hicss_45/apahome45.htm
Other Identification Number:merlin-id:6147

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