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Trust, Involvement Profile and Customer Retention - Modelling, Effects and Implications


Theichert, Torsten; Rost, Katja (2003). Trust, Involvement Profile and Customer Retention - Modelling, Effects and Implications. International Journal of Technology Management and Sustainable Development:621-639.

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Item Type:Journal Article, refereed, original work
Communities & Collections:06 Faculty of Arts > Institute of Sociology
Dewey Decimal Classification:300 Social sciences, sociology & anthropology
Language:English
Date:2003
Deposited On:18 Dec 2012 14:32
Last Modified:05 Apr 2016 16:11
Publisher:Intellect
ISSN:1474-2748

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