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Mining agents' goals in agent-oriented business processes


Yan, Jiaqi; Hu, Daning; Liao, Stephen S; Wang, Huaiqing (2014). Mining agents' goals in agent-oriented business processes. ACM Transactions on Management Information Systems, 5(4):20.

Abstract

When designing a business process, individual agents are assigned to perform tasks based on certain goals (i.e., designed process goals). However, based on their own interests, real-world agents often have different goals (i.e., agents’ goals) and thus may behave differently than designed, often resulting in reduced effectiveness or efficiencies of the executed process. Moreover, existing business process research lacks effective methods for discovering agents’ goals in the actual execution of the designed business processes. To address this problem, we propose an agent-oriented goal mining approach to modeling, discovering, and analyzing agents’ goals in executed business processes using historical event logs and domain data. To the best of our knowledge, our research is the first to adopt the agents’ goal perspective to study inconsistencies between the design and execution of business processes. Moreover, it also provides a useful tool for stakeholders to discover real-world agents’ actual goals and thus provides insights for improving the task assignment mechanism or business process design in general.

Abstract

When designing a business process, individual agents are assigned to perform tasks based on certain goals (i.e., designed process goals). However, based on their own interests, real-world agents often have different goals (i.e., agents’ goals) and thus may behave differently than designed, often resulting in reduced effectiveness or efficiencies of the executed process. Moreover, existing business process research lacks effective methods for discovering agents’ goals in the actual execution of the designed business processes. To address this problem, we propose an agent-oriented goal mining approach to modeling, discovering, and analyzing agents’ goals in executed business processes using historical event logs and domain data. To the best of our knowledge, our research is the first to adopt the agents’ goal perspective to study inconsistencies between the design and execution of business processes. Moreover, it also provides a useful tool for stakeholders to discover real-world agents’ actual goals and thus provides insights for improving the task assignment mechanism or business process design in general.

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Additional indexing

Item Type:Journal Article, refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:German
Date:20 November 2014
Deposited On:24 Oct 2014 15:58
Last Modified:05 Apr 2016 18:26
Publisher:Association for Computing Machinery
ISSN:2158-656X
Publisher DOI:https://doi.org/10.1145/2629448
Official URL:http://dl.acm.org/ft_gateway.cfm?id=2629448&ftid=1524095&dwn=1&CFID=483502727&CFTOKEN=78046865
Related URLs:http://dl.acm.org/citation.cfm?id=2677016.2629448&coll=DL&dl=ACM&CFID=483502727&CFTOKEN=78046865
Other Identification Number:merlin-id:10095

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