Publication: Proactive behavior in voice assistants: A systematic review and conceptual model
Proactive behavior in voice assistants: A systematic review and conceptual model
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Bérubé, C., Nissen, M., Vinay, R., Geiger, A., Budig, T., Bhandari, A., Pe Benito, C. R., Ibarcena, N., Pistolese, O., Li, P., Bin Sawad, A., Fleisch, E., Stettler, C., Hemsley, B., Berkovsky, S., Kowatsch, T., & Kocaballi, A. B. (2024). Proactive behavior in voice assistants: A systematic review and conceptual model. Computers in Human Behavior, 14, 100411. https://doi.org/10.1016/j.chbr.2024.100411
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Voice assistants (VAs) are increasingly integrated into everyday activities and tasks, raising novel challenges for users and researchers. One emergent research direction concerns proactive VAs, who can initiate interaction without direct user input, offering unique benefits including efficiency and natural interaction. Yet, there is a lack of review studies synthesizing the current knowledge on how proactive behavior has been implemented in VAs and under what conditions proactivity has been found more or less suitable. To this end, w
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Bérubé, C., Nissen, M., Vinay, R., Geiger, A., Budig, T., Bhandari, A., Pe Benito, C. R., Ibarcena, N., Pistolese, O., Li, P., Bin Sawad, A., Fleisch, E., Stettler, C., Hemsley, B., Berkovsky, S., Kowatsch, T., & Kocaballi, A. B. (2024). Proactive behavior in voice assistants: A systematic review and conceptual model. Computers in Human Behavior, 14, 100411. https://doi.org/10.1016/j.chbr.2024.100411
