Human-AI teaming: leveraging transactive memory and speaking up for enhanced team effectiveness

Bienefeld, Nadine; Kolbe, Michaela; Camen, Giovanni; Huser, Dominic; Buehler, Philipp Karl

doi:10.5167/uzh-236922

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Bienefeld, N., Kolbe, M., Camen, G., Huser, D., & Buehler, P. K. (2023). Human-AI teaming: leveraging transactive memory and speaking up for enhanced team effectiveness. Frontiers in Psychology, 14, 1208019. https://doi.org/10.3389/fpsyg.2023.1208019

Abstract

In this prospective observational study, we investigate the role of transactive memory and speaking up in human-AI teams comprising 180 intensive care (ICU) physicians and nurses working with AI in a simulated clinical environment. Our findings indicate that interactions with AI agents differ significantly from human interactions, as accessing information from AI agents is positively linked to a team’s ability to generate novel hypotheses and demonstrate speaking-up behavior, but only in higher-performing teams. Conversely, accessing