Publication: When Work Takes Over
When Work Takes Over
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Wiese, B. S., Heidemeier, H., Burk, C. L., & Freund, A. M. (2017). When Work Takes Over. Journal of Personnel Psychology, 16(3), 150–154. https://doi.org/10.1027/1866-5888/a000174
Abstract
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This study investigates whether two specific strategies of emotional labor (surface and deep acting) shown during client interactions are associated with work-related intrusions on thoughts outside of work. N = 157 bank employees provided reports of emotional labor and of work-related rumination at home on five consecutive workdays. Converging with expectations, we found that on days when surface acting was used, participants reported higher rumination. In contrast, deep acting had no significant association with work-related ruminati
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- Wiese, Bettina S
- Heidemeier, Heike
- Burk, Christian L
- Freund, Alexandra M
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Citations
Wiese, B. S., Heidemeier, H., Burk, C. L., & Freund, A. M. (2017). When Work Takes Over. Journal of Personnel Psychology, 16(3), 150–154. https://doi.org/10.1027/1866-5888/a000174