Publication: Calm Advice: How Digitalizing Pen-and-Paper Practices Improves Financial Advice-Giving
Calm Advice: How Digitalizing Pen-and-Paper Practices Improves Financial Advice-Giving
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Staehelin, D., Dolata, M., & Schwabe, G. (2024). Calm Advice: How Digitalizing Pen-and-Paper Practices Improves Financial Advice-Giving. Business & Information Systems Engineering, online. https://doi.org/10.1007/s12599-024-00879-2
Abstract
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Bank clients’ expectations for enhanced service experiences have increased with the digitalization of banking services and the rise of FinTech. However, despite the availability of online banking services, many clients still prefer personal financial advice due to the personal interaction involved. There has been a growing interest in IT-supported advisory services to meet this demand, aiming to improve customer experience and reduce the cognitive burden on advisors. While previous studies have shown the positive effects of advisory-s
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Citations
Staehelin, D., Dolata, M., & Schwabe, G. (2024). Calm Advice: How Digitalizing Pen-and-Paper Practices Improves Financial Advice-Giving. Business & Information Systems Engineering, online. https://doi.org/10.1007/s12599-024-00879-2