Publication: Calm Advice: How Digitalizing Pen-and-Paper Practices Improves Financial Advice-Giving
Calm Advice: How Digitalizing Pen-and-Paper Practices Improves Financial Advice-Giving
Date
Date
Date
Citations
Staehelin, D., Dolata, M., & Schwabe, G. (2024). Calm Advice: How Digitalizing Pen-and-Paper Practices Improves Financial Advice-Giving. Business & Information Systems Engineering, online. https://doi.org/10.1007/s12599-024-00879-2
Abstract
Abstract
Abstract
Bank clients’ expectations for enhanced service experiences have increased with the digitalization of banking services and the rise of FinTech. However, despite the availability of online banking services, many clients still prefer personal financial advice due to the personal interaction involved. There has been a growing interest in IT-supported advisory services to meet this demand, aiming to improve customer experience and reduce the cognitive burden on advisors. While previous studies have shown the positive effects of advisory-s
Metrics
Citations
Additional indexing
Creators (Authors)
Journal/Series Title
Journal/Series Title
Journal/Series Title
Page range/Item number
Page range/Item number
Page range/Item number
Item Type
Item Type
Item Type
In collections
Dewey Decimal Classifikation
Dewey Decimal Classifikation
Dewey Decimal Classifikation
Scope
Scope
Scope
Language
Language
Language
Publication date
Publication date
Publication date
Date available
Date available
Date available
ISSN or e-ISSN
ISSN or e-ISSN
ISSN or e-ISSN
OA Status
OA Status
OA Status
Free Access at
Free Access at
Free Access at
Publisher DOI
Metrics
Citations
Citations
Staehelin, D., Dolata, M., & Schwabe, G. (2024). Calm Advice: How Digitalizing Pen-and-Paper Practices Improves Financial Advice-Giving. Business & Information Systems Engineering, online. https://doi.org/10.1007/s12599-024-00879-2
