Publication: From Information-Seeking to Information-Asking: Designing RefuGPT, a Chatbot for Ukrainian Refugees in Switzerland.
From Information-Seeking to Information-Asking: Designing RefuGPT, a Chatbot for Ukrainian Refugees in Switzerland.
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Sprenkamp, K., Eckhardt, S., Zavolokina, L., & Schwabe, G. (2025). From Information-Seeking to Information-Asking: Designing RefuGPT, a Chatbot for Ukrainian Refugees in Switzerland. Digital Government, 6(4), 1–21. https://doi.org/10.1145/3735140
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A key challenge for refugees is accessing relevant information about their host country. However, refugees often face disorientation during their information-seeking process. Disorientation is driven by language barriers, a digital divide, high urgency, and an evolving situation, which hinders the refugees’ ability to access information. Addressing the issue of disorientation, we propose an IT artifact, i.e., a chatbot called RefuGPT, designed through a rigorous Design Science Research Methodology. RefuGPT leverages the power of a lar
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Sprenkamp, K., Eckhardt, S., Zavolokina, L., & Schwabe, G. (2025). From Information-Seeking to Information-Asking: Designing RefuGPT, a Chatbot for Ukrainian Refugees in Switzerland. Digital Government, 6(4), 1–21. https://doi.org/10.1145/3735140
