Publication: Organizational affective tone: A meso perspective on the origins and effects of consistent affect in organizations
Organizational affective tone: A meso perspective on the origins and effects of consistent affect in organizations
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Knight, A. P., Menges, J. I., & Bruch, H. (2018). Organizational affective tone: A meso perspective on the origins and effects of consistent affect in organizations. Academy of Management Journal, 61(1), 191–219. https://doi.org/10.5465/amj.2016.0671
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Grounded in an open systems perspective, we build and test new theory about how the kinds of industries in which an organization participates influence organizational affective tone and connect to workforce strain. We propose that the more an organization’s activities lie in consumer-centric industries (e.g., service, retail), the more positive and less negative the organization’s affective tone. We connect consumer-centric industry participation and affective tone by explaining how personnel policies and organizational structure gene
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- Knight, Andrew P
- Bruch, Heike
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Citations
Knight, A. P., Menges, J. I., & Bruch, H. (2018). Organizational affective tone: A meso perspective on the origins and effects of consistent affect in organizations. Academy of Management Journal, 61(1), 191–219. https://doi.org/10.5465/amj.2016.0671
