Publication: How to deal with negative online employer reviews: An application of image repair theory
How to deal with negative online employer reviews: An application of image repair theory
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Kollitz, R., Ruhle, S., & Wilhelmy, A. (2022). How to deal with negative online employer reviews: An application of image repair theory. International Journal of Selection and Assessment, 30(4), 526–544. https://doi.org/10.1111/ijsa.12392
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Although negative employer reviews pose a threat to employers by reducing organizational attractiveness, employers can respond to reviews to avert these threats. However, we lack a clear understanding of the response strategies and factors that determine response strategies' impact. To address this issue, we introduce image repair theory (IRT) as a promising theoretical foundation in the study of employer response. Using an experimental design, we tested the effects of IRT's general image repair strategies (i.e., Denial, Evasion of Re
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- Kollitz, Rouven
- Ruhle, Sascha
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Citations
Kollitz, R., Ruhle, S., & Wilhelmy, A. (2022). How to deal with negative online employer reviews: An application of image repair theory. International Journal of Selection and Assessment, 30(4), 526–544. https://doi.org/10.1111/ijsa.12392
