Supporting communication during negotiations in a future online used-car market with authenticated data: the use case of blockchain-based car history data in Switzerland

Abstract

The electronic trade with used goods has been flourishing for many years and is constantly developing. Many private buyers and sellers find themselves able to offer used items or even purchase them below their new value through various market platforms (intermediaries). However, particular problems and challenges in the trade of used goods promote uncertainty and mistrust, especially high-involvement products. The seller of a used object usually has extensive knowledge about its previous use, hidden problems, and thus the current cond Show more