Publication: How to manage knowledge transfer in IT-outsourcing relationships - Towards a reference model
How to manage knowledge transfer in IT-outsourcing relationships - Towards a reference model
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Voigt, B., Novak, J., & Schwabe, G. (2007, August 12). How to manage knowledge transfer in IT-outsourcing relationships - Towards a reference model. 13th Americas Conference on Information Systems, Keystone.
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Although knowledge transfer has been recognized as one of the critical success factors in outsourcing, there is currently no work systematically reporting on how knowledge transfer is and can be managed in the firms involved in outsourcing relationships. This paper presents results of 12 case-studies analyzing knowledge transfer processes in IT-outsourcing, investigated through 48 structured interviews. The findings identify the main knowledge transfer phases and current practices between outsourcing partners. They are consolidated in
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- Voigt, Benjamin
- Novak, Jasminko
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Voigt, B., Novak, J., & Schwabe, G. (2007, August 12). How to manage knowledge transfer in IT-outsourcing relationships - Towards a reference model. 13th Americas Conference on Information Systems, Keystone.
