Publication: Designing, Developing, Evaluating, and Implementing a Smartphone-Delivered, Rule-Based Conversational Agent (DISCOVER): Development of a Conceptual Framework
Designing, Developing, Evaluating, and Implementing a Smartphone-Delivered, Rule-Based Conversational Agent (DISCOVER): Development of a Conceptual Framework
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Dhinagaran, D. A., Martinengo, L., Ho, M.-H. R., Joty, S., Kowatsch, T., Atun, R., & Tudor Car, L. (2022). Designing, Developing, Evaluating, and Implementing a Smartphone-Delivered, Rule-Based Conversational Agent (DISCOVER): Development of a Conceptual Framework. JMIR MHealth and UHealth, 10(10), e38740. https://doi.org/10.2196/38740
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Background: Conversational agents (CAs), also known as chatbots, are computer programs that simulate human conversations by using predetermined rule-based responses or artificial intelligence algorithms. They are increasingly used in health care, particularly via smartphones. There is, at present, no conceptual framework guiding the development of smartphone-based, rule-based CAs in health care. To fill this gap, we propose structured and tailored guidance for their design, development, evaluation, and implementation.
Objective: The
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- Dhinagaran, Dhakshenya Ardhithy
- Martinengo, Laura
- Ho, Moon-Ho Ringo
- Joty, Shafiq
- Atun, Rifat
- Tudor Car, Lorainne
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Dhinagaran, D. A., Martinengo, L., Ho, M.-H. R., Joty, S., Kowatsch, T., Atun, R., & Tudor Car, L. (2022). Designing, Developing, Evaluating, and Implementing a Smartphone-Delivered, Rule-Based Conversational Agent (DISCOVER): Development of a Conceptual Framework. JMIR MHealth and UHealth, 10(10), e38740. https://doi.org/10.2196/38740
