Publication: Designing for cost transparency in investment advisory service encounters
Designing for cost transparency in investment advisory service encounters
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Nussbaumer, P., Matter, I., à Porta, G. R., & Schwabe, G. (2012). Designing for cost transparency in investment advisory service encounters. Business & Information Systems Engineering, 4, 347–361. https://doi.org/10.1007/s12599-012-0237-1
Abstract
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Investment advisory services of financial service providers (FSPs) exhibit several characteristics that are detrimental to advisory quality. The interaction of advisor and client is strained by a lack of transparency regarding the advisory process (what activities are performed and why) and the information used therein (what information is used for what purpose and with what effect), as well as regarding the precise costs of the service and the recommended products. In prior research, we suggested that process and information transpar
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Creators (Authors)
- Nussbaumer, Philipp
- Matter, Inu
- à Porta, Gian Reto
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Citations
Nussbaumer, P., Matter, I., à Porta, G. R., & Schwabe, G. (2012). Designing for cost transparency in investment advisory service encounters. Business & Information Systems Engineering, 4, 347–361. https://doi.org/10.1007/s12599-012-0237-1
