Impact of a communication strategy on family satisfaction in the intensive care unit

Pagnamenta, Alberto; Bruno, Roberta; Gemperli, Armin; Chiesa, Alessandro; Previsdomini, Marco; Corti, Fabio; Merlani, Paolo; Cottini, Silvia; Llamas, Michael; Rothen, Hans Ulrich

doi:10.1111/aas.12692

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Pagnamenta, A., Bruno, R., Gemperli, A., Chiesa, A., Previsdomini, M., Corti, F., Merlani, P., Cottini, S., Llamas, M., & Rothen, H. U. (2016). Impact of a communication strategy on family satisfaction in the intensive care unit. Acta Anaesthesiologica Scandinavica, 60, 800–809. https://doi.org/10.1111/aas.12692

Abstract

BACKGROUND: Family satisfaction of critically ill patients has gained increased interest as important indicator to evaluate the quality of care in the intensive care unit (ICU). The family satisfaction in the ICU questionnaire (FS-ICU 24) is a well-established tool to assess satisfaction in such settings. We tested the hypothesis that an intervention, aiming at improved communication between health professionals and patients' next of kin in the ICU improves family satisfaction, as assessed by FS-ICU 24. METHODS: Using a multicenter be