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Knowledge management without management - shadow IT in knowledge Intensive manufacturing practices


Steinhüser, Melanie; Waizenegger, Lena; Vodanovich, Shahper; Richter, Alexander (2017). Knowledge management without management - shadow IT in knowledge Intensive manufacturing practices. In: European Conference on Information Systems (ECIS), Guimarães, Portugal, 5 June 2017 - 10 June 2017.

Abstract

The voluntary use of private device by employees without formal approval of the IT department, commonly termed Shadow IT, is an increasingly widespread phenomenon. In this paper, we study the role of private smartphones (and related applications like WhatsApp) in knowledge-intensive practices in the manufacturing domain. With an in-depth case study based on data gained from observations and interviews, we are able to empirically illustrate why workers use their private smartphones (contrary to company guidelines) and how they find significant gains of productivity by using the ‘forbidden’ applications. Our study contributes to knowledge management research by showing how private IT use can change existing knowledge management practices. At the same time, we are able to give rich insights into the rise of Shadow IT in a manufacturing context which takes place in a self-organised way without knowledge of the management. This enables us to take a step towards a knowledge management strategy perspective on Shadow IT.

Abstract

The voluntary use of private device by employees without formal approval of the IT department, commonly termed Shadow IT, is an increasingly widespread phenomenon. In this paper, we study the role of private smartphones (and related applications like WhatsApp) in knowledge-intensive practices in the manufacturing domain. With an in-depth case study based on data gained from observations and interviews, we are able to empirically illustrate why workers use their private smartphones (contrary to company guidelines) and how they find significant gains of productivity by using the ‘forbidden’ applications. Our study contributes to knowledge management research by showing how private IT use can change existing knowledge management practices. At the same time, we are able to give rich insights into the rise of Shadow IT in a manufacturing context which takes place in a self-organised way without knowledge of the management. This enables us to take a step towards a knowledge management strategy perspective on Shadow IT.

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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Language:English
Event End Date:10 June 2017
Deposited On:27 Nov 2017 09:10
Last Modified:29 Jul 2018 06:30
Publisher:AISeL
OA Status:Green
Free access at:Official URL. An embargo period may apply.
Official URL:http://aisel.aisnet.org/ecis2017_rp/106/
Other Identification Number:merlin-id:14979

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