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Designing for Trust in Blockchain Platforms


Zavolokina, Liudmila; Zani, Noah; Schwabe, Gerhard (2023). Designing for Trust in Blockchain Platforms. IEEE Transactions on Engineering Management, 70(3):849-863.

Abstract

Trust is a crucial component for successful transactions regardless of whether they are executed in physical or virtual spaces. Blockchain technology is often discussed in the context of trust and referred to as a trust-free, trustless, or trustworthy technology. However, the question of how the trustworthiness of blockchain platforms should be demonstrated and proven to end users still remains open. While there may be some genuine trust in the blockchain technology itself, on an application level trust in an IT artifact needs to be established. In this article, we examine how trust-supporting design elements may be implemented to foster an end user's trust in a blockchain platform. We follow the design science paradigm and suggest a practically useful set of design elements that can help designers of blockchain platforms to build more trustworthy systems.

Abstract

Trust is a crucial component for successful transactions regardless of whether they are executed in physical or virtual spaces. Blockchain technology is often discussed in the context of trust and referred to as a trust-free, trustless, or trustworthy technology. However, the question of how the trustworthiness of blockchain platforms should be demonstrated and proven to end users still remains open. While there may be some genuine trust in the blockchain technology itself, on an application level trust in an IT artifact needs to be established. In this article, we examine how trust-supporting design elements may be implemented to foster an end user's trust in a blockchain platform. We follow the design science paradigm and suggest a practically useful set of design elements that can help designers of blockchain platforms to build more trustworthy systems.

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13 citations in Scopus®
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Additional indexing

Item Type:Journal Article, refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
08 Research Priority Programs > Digital Society Initiative
Dewey Decimal Classification:000 Computer science, knowledge & systems
Scopus Subject Areas:Social Sciences & Humanities > Strategy and Management
Physical Sciences > Electrical and Electronic Engineering
Scope:Discipline-based scholarship (basic research)
Language:English
Date:1 March 2023
Deposited On:02 Oct 2020 07:11
Last Modified:08 Jun 2024 03:40
Publisher:Institute of Electrical and Electronics Engineers
ISSN:1558-0040
OA Status:Green
Publisher DOI:https://doi.org/10.1109/TEM.2020.3015359
Related URLs:https://www.zora.uzh.ch/id/eprint/189273/
Other Identification Number:merlin-id:19810
  • Content: Accepted Version