Header

UZH-Logo

Maintenance Infos

Who will go the extra mile? Selecting organizational citizens with a personality-based structured job interview


Heimann, Anna Luca; Ingold, Pia Verena; Debus, Maike E; Kleinmann, Martin (2020). Who will go the extra mile? Selecting organizational citizens with a personality-based structured job interview. Journal of Business and Psychology:Epub ahead of print.

Abstract

Employees’ organizational citizenship behaviors (OCB) are important drivers of organizational effectiveness. Yet, there exist no established tools for selecting employees with a propensity to engage in OCB. Given that personality traits describe typical behavioral tendencies and are established OCB predictors, we propose that personality assessment is a useful approach for selecting employees who are likely to exhibit OCB. To test this proposition, we developed a structured job interview measuring the Big Five traits and then compared this interview to a personality self-report measure to determine which method of personality assessment works best for selecting organizational citizens. Employees (N = 223) from various occupations participated in the structured job interview and completed the personality self-report in a simulated selection setting. We then obtained supervisor ratings of employees’ OCB. Results supported the assumption that structured job interviews can be specifically designed to assess the Big Five personality traits and, most importantly, to predict OCB. Interview ratings of specific personality traits differentially predicted different types of OCB (i.e., OCB-compliance, OCB-helping, and OCB-initiative) and explained incremental variance in OCB over and above personality self-reports and verbal cognitive ability. Taken together, these findings expand our knowledge about dispositional predictors of OCBs, personality assessment in selection, and the design of job interviews.

Abstract

Employees’ organizational citizenship behaviors (OCB) are important drivers of organizational effectiveness. Yet, there exist no established tools for selecting employees with a propensity to engage in OCB. Given that personality traits describe typical behavioral tendencies and are established OCB predictors, we propose that personality assessment is a useful approach for selecting employees who are likely to exhibit OCB. To test this proposition, we developed a structured job interview measuring the Big Five traits and then compared this interview to a personality self-report measure to determine which method of personality assessment works best for selecting organizational citizens. Employees (N = 223) from various occupations participated in the structured job interview and completed the personality self-report in a simulated selection setting. We then obtained supervisor ratings of employees’ OCB. Results supported the assumption that structured job interviews can be specifically designed to assess the Big Five personality traits and, most importantly, to predict OCB. Interview ratings of specific personality traits differentially predicted different types of OCB (i.e., OCB-compliance, OCB-helping, and OCB-initiative) and explained incremental variance in OCB over and above personality self-reports and verbal cognitive ability. Taken together, these findings expand our knowledge about dispositional predictors of OCBs, personality assessment in selection, and the design of job interviews.

Statistics

Citations

Altmetrics

Downloads

2 downloads since deposited on 18 Jan 2021
2 downloads since 12 months
Detailed statistics

Additional indexing

Item Type:Journal Article, refereed, original work
Communities & Collections:06 Faculty of Arts > Institute of Psychology
Dewey Decimal Classification:150 Psychology
Scopus Subject Areas:Social Sciences & Humanities > Business and International Management
Social Sciences & Humanities > General Business, Management and Accounting
Social Sciences & Humanities > Applied Psychology
Social Sciences & Humanities > General Psychology
Language:English
Date:2020
Deposited On:18 Jan 2021 15:03
Last Modified:19 Jan 2021 21:03
Publisher:Springer
ISSN:0889-3268
OA Status:Hybrid
Publisher DOI:https://doi.org/10.1007/s10869-020-09716-1

Download

Hybrid Open Access

Download PDF  'Who will go the extra mile? Selecting organizational citizens with a personality-based structured job interview'.
Preview
Content: Published Version
Language: English
Filetype: PDF
Size: 890kB
View at publisher
Licence: Creative Commons: Attribution 4.0 International (CC BY 4.0)