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Parental satisfaction with quality of neonatal care in different level hospitals: evidence from Vietnam


Nguyen, An Thi Binh; Nguyen, Ngan Thi Kim; Phan, Phuc Huu; van Eeuwijk, Peter; Fink, Günther (2020). Parental satisfaction with quality of neonatal care in different level hospitals: evidence from Vietnam. BMC Health Services Research, 20(238):1-9.

Abstract

Background: Most health systems provide the most specialized, and presumably also the highest quality of care at a central level. This study assessed parental satisfaction and its determinants in the context of neonatal care in a provincial as well as a national hospital of Vietnam. Methods: In this cross-sectional quantitative study, parents of 340 preterm infants admitted to neonatal care units of a national and a provincial hospital in 2018 were interviewed using structured questionnaires. Unadjusted and adjusted linear regression models were used to assess the relationship between parental satisfaction and hospital rank. Results: The mean parental satisfaction score was 3.74 at the provincial, and 3.56 at the national hospital. These satisfaction differences persisted when parent and child characteristics were adjusted for in multivariate analysis. Longer length of stay and worsening infant health status were associated with parents reporting lower levels of satisfaction with the quality of care being provided at the healthcare facility. Conclusions: This study suggests that parents of preterm infants admitted in a provincial hospital were more satisfied with the quality of care received than those in a specialized national hospital. Length of stay and infant health status were the two most important determinants of level of parental satisfaction.

Abstract

Background: Most health systems provide the most specialized, and presumably also the highest quality of care at a central level. This study assessed parental satisfaction and its determinants in the context of neonatal care in a provincial as well as a national hospital of Vietnam. Methods: In this cross-sectional quantitative study, parents of 340 preterm infants admitted to neonatal care units of a national and a provincial hospital in 2018 were interviewed using structured questionnaires. Unadjusted and adjusted linear regression models were used to assess the relationship between parental satisfaction and hospital rank. Results: The mean parental satisfaction score was 3.74 at the provincial, and 3.56 at the national hospital. These satisfaction differences persisted when parent and child characteristics were adjusted for in multivariate analysis. Longer length of stay and worsening infant health status were associated with parents reporting lower levels of satisfaction with the quality of care being provided at the healthcare facility. Conclusions: This study suggests that parents of preterm infants admitted in a provincial hospital were more satisfied with the quality of care received than those in a specialized national hospital. Length of stay and infant health status were the two most important determinants of level of parental satisfaction.

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Additional indexing

Item Type:Journal Article, refereed, original work
Communities & Collections:06 Faculty of Arts > Department of Social Anthropology and Cultural Studies
Dewey Decimal Classification:300 Social sciences, sociology & anthropology
390 Customs, etiquette & folklore
Scopus Subject Areas:Health Sciences > Health Policy
Uncontrolled Keywords:Health Policy
Language:English
Date:1 December 2020
Deposited On:15 Feb 2021 14:23
Last Modified:01 Mar 2021 16:28
Publisher:BioMed Central
ISSN:1472-6963
OA Status:Gold
Free access at:PubMed ID. An embargo period may apply.
Publisher DOI:https://doi.org/10.1186/s12913-020-5070-5
Official URL:https://bmchealthservres.biomedcentral.com/track/pdf/10.1186/s12913-020-5070-5.pdf
PubMed ID:32192485

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