Are good evaluations used more than bad ones?

Abstract

Evaluations provide important information to improve public services, but only if they yield valid and reliable findings – so we believed for a long time. Evaluation communities have therefore established certain criteria that should define evaluation quality. Yet against prior studies on evaluation utilisation, we show that evaluation quality measured by the criteria is not necessarily associated with evaluation use, but rather linked to the perception of quality and impact of the evaluation. Evaluators should adjust their communications strategies accordingly.