Header

UZH-Logo

Maintenance Infos

User-centricity and Public Values in eGovernment: Friend or Foe?


Weigl, Linda; Amard, Alexandre; Marxen, Hanna; Roth, Tamara; Zavolokina, Liudmila (2022). User-centricity and Public Values in eGovernment: Friend or Foe? In: Thirtieth European Conference on Information Systems (ECIS 2022), Timișoara, Romania, 18 June 2022 - 24 June 2022, ECIS.

Abstract

In their delivery of services, public administrations seek to develop a ‘citizen-centric’ approach. Concomitantly, user-centricity is emerging as a widely accepted construct for Web 3.0 applications supporting the digital interaction between service providers and recipients. The digitalization of public services can positively impact important public values, such as efficiency and transparency. However, the digital divide highlights that information and communication technologies can simultaneously neglect public needs. This begs the question of whether user-centricity reflects or conflicts with public values. To answer this question, we present a systematic review of existing literature on user-centricity and public values. The contribution of this paper is an extended taxonomy of public values for user- centricity, as well as recommendations for public policy to address conflicts between public values and user-centricity.

Abstract

In their delivery of services, public administrations seek to develop a ‘citizen-centric’ approach. Concomitantly, user-centricity is emerging as a widely accepted construct for Web 3.0 applications supporting the digital interaction between service providers and recipients. The digitalization of public services can positively impact important public values, such as efficiency and transparency. However, the digital divide highlights that information and communication technologies can simultaneously neglect public needs. This begs the question of whether user-centricity reflects or conflicts with public values. To answer this question, we present a systematic review of existing literature on user-centricity and public values. The contribution of this paper is an extended taxonomy of public values for user- centricity, as well as recommendations for public policy to address conflicts between public values and user-centricity.

Statistics

Downloads

125 downloads since deposited on 20 Apr 2022
4 downloads since 12 months
Detailed statistics

Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
08 Research Priority Programs > Digital Society Initiative
Dewey Decimal Classification:000 Computer science, knowledge & systems
Scope:Discipline-based scholarship (basic research)
Language:English
Event End Date:24 June 2022
Deposited On:20 Apr 2022 07:39
Last Modified:06 Mar 2024 14:37
Publisher:ECIS
OA Status:Green
Related URLs:https://ecis2022.eu/
Other Identification Number:merlin-id:22361
  • Content: Published Version