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When Learning Turns To Surveillance – Using Pedagogical Agents in Organizations


Bucher, Andreas; Schenk, Birgit; Schwabe, Gerhard (2023). When Learning Turns To Surveillance – Using Pedagogical Agents in Organizations. In: 56th Hawaii International Conference on System Sciences, Maui (HI), USA, 3 January 2023 - 6 January 2023. HICSS, 247-256.

Abstract

Workplace learning is often used to train employees systematically. New in this context is workplace learning with the help of a pedagogical agent (PA). Following Actions Design Research (ADR), this paper describes organizational training for telephone service using such PA. To develop the training, existing employee telephone service problems were analyzed, and the content of the learning program was determined based on this analysis. Subsequently, a PA was developed, implemented, and used in three municipalities. The evaluation of the learning outcome shows promising results but also yields some challenges: even though the employees improved in various aspects of the learning, they also developed a perception of surveillance. This research concludes with the formulation of design principles and suggestions for the organizational embedding of a PA in a workplace setting.

Abstract

Workplace learning is often used to train employees systematically. New in this context is workplace learning with the help of a pedagogical agent (PA). Following Actions Design Research (ADR), this paper describes organizational training for telephone service using such PA. To develop the training, existing employee telephone service problems were analyzed, and the content of the learning program was determined based on this analysis. Subsequently, a PA was developed, implemented, and used in three municipalities. The evaluation of the learning outcome shows promising results but also yields some challenges: even though the employees improved in various aspects of the learning, they also developed a perception of surveillance. This research concludes with the formulation of design principles and suggestions for the organizational embedding of a PA in a workplace setting.

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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
Dewey Decimal Classification:000 Computer science, knowledge & systems
Scope:Discipline-based scholarship (basic research)
Language:English
Event End Date:6 January 2023
Deposited On:30 Jan 2023 14:56
Last Modified:06 Mar 2024 14:38
Publisher:HICSS
ISBN:978-0-9981331-6-4
OA Status:Green
Free access at:Official URL. An embargo period may apply.
Official URL:https://hdl.handle.net/10125/102658
Related URLs:https://hicssdg.ctg.albany.edu/56/welcome/ (Organisation)
Other Identification Number:merlin-id:23115
  • Content: Published Version
  • Licence: Creative Commons: Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)