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The benefit of issue management: anticipating crises in the digital age

Strauß, Nadine; Jonkman, Jeroen (2017). The benefit of issue management: anticipating crises in the digital age. Journal of Communication Management, 21(1):34-50.

Abstract

The purpose of this paper is to find out how issue management and media monitoring is exercised in the digital age to anticipate crises. More specifically, it was investigated how these practices differ across communication professionals, organizations, and sectors in the Netherlands. Organizations are nowadays confronted with a fast-changing environment. Anticipating dicey issues, being in control of the flow of messages, and managing various stakeholders on diverse channels becomes a primary concern for organizations these days.

Additional indexing

Item Type:Journal Article, not_refereed, original work
Communities & Collections:06 Faculty of Arts > Department of Communication and Media Research
Dewey Decimal Classification:070 News media, journalism & publishing
Scopus Subject Areas:Social Sciences & Humanities > Communication
Social Sciences & Humanities > Strategy and Management
Uncontrolled Keywords:Social media, Issue management, Crisis communication, Strategic communication, Communication management
Language:English
Date:6 February 2017
Deposited On:12 Sep 2023 14:26
Last Modified:22 Mar 2025 04:40
Publisher:Emerald Publishing
ISSN:1363-254X
OA Status:Closed
Publisher DOI:https://doi.org/10.1108/jcom-05-2016-0033

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