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Tackling the Information Overload: Using Automated Content Analysis for Crisis Communication Research


Vogler, Daniel; Meissner, Florian (2022). Tackling the Information Overload: Using Automated Content Analysis for Crisis Communication Research. In: Coombs, W Timothy; Holladay, Sherry J. The Handbook of Crisis Communication. West Sussex: Wiley-Blackwell Publishing, Inc., 53-65.

Abstract

Vogler and Meissner provide an overview of the growing amount of research in the field of crisis communication conducted with automated content analysis. They show which particular set of methods is applied, which research interests are pursued, and then structure the existing research according to the four primary areas of crisis communication: organizational crises, public health crises, disasters, and political crises. In addition to the potential benefits of automated content analysis, Vogler and Meissner discuss two major problems of the method: missing analytical depth and insufficient validity. They argue that manual labor is still crucial for validating, analyzing, and making sense of data using computational methods. Vogler and Meissner recommend combining automated approaches with quantitative and qualitative manual content analyses, which seems a promising direction for further research in the field of crisis communication. This chapter works well together with Chapter 1 by van der Meer and Kroon that explores computational methods in crisis communication.

Abstract

Vogler and Meissner provide an overview of the growing amount of research in the field of crisis communication conducted with automated content analysis. They show which particular set of methods is applied, which research interests are pursued, and then structure the existing research according to the four primary areas of crisis communication: organizational crises, public health crises, disasters, and political crises. In addition to the potential benefits of automated content analysis, Vogler and Meissner discuss two major problems of the method: missing analytical depth and insufficient validity. They argue that manual labor is still crucial for validating, analyzing, and making sense of data using computational methods. Vogler and Meissner recommend combining automated approaches with quantitative and qualitative manual content analyses, which seems a promising direction for further research in the field of crisis communication. This chapter works well together with Chapter 1 by van der Meer and Kroon that explores computational methods in crisis communication.

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Additional indexing

Item Type:Book Section, not_refereed, original work
Communities & Collections:06 Faculty of Arts > Department of Communication and Media Research
06 Faculty of Arts > Institute for Research on the Public Sphere and Society
Dewey Decimal Classification:150 Psychology
Scopus Subject Areas:Social Sciences & Humanities > General Social Sciences
Language:English
Date:28 November 2022
Deposited On:09 May 2023 10:57
Last Modified:30 Dec 2023 08:08
Publisher:Wiley-Blackwell Publishing, Inc.
ISBN:9781119678922
OA Status:Closed
Publisher DOI:https://doi.org/10.1002/9781119678953.ch4
Other Identification Number:Online ISBN: 9781119678953
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