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Do collaborative platforms create public value in public services? An explorative analysis of privately-owned public service platforms in Italy


Casalini, Francesca; Zavolokina, Liudmila (2023). Do collaborative platforms create public value in public services? An explorative analysis of privately-owned public service platforms in Italy. In: 39th EGOS Colloquium, Cagliari, 4 July 2023 - 8 July 2023, 1-45.

Abstract

This paper explores the public value outcomes generated by collaborative platforms in public services through a comparative case study of 25 privately-owned digital platforms across various public service areas in Italy. The study confirms that collaborative digitally-enabled endeavors can have both positive and negative effects on public value, highlighting the challenges associated with multi-actor dynamics and the delicate balance between public interest and private gain in public services. The findings reveal implications related to user-centric platforms, including concerns about inclusivity, autonomy, decision-making abilities, and privacy infringement. Additionally, the study suggests that collaborative platforms alone do not enhance collaboration in public services unless accompanied by strong public governance that promotes interoperability through standardized frameworks, common templates, and data reuse.

Abstract

This paper explores the public value outcomes generated by collaborative platforms in public services through a comparative case study of 25 privately-owned digital platforms across various public service areas in Italy. The study confirms that collaborative digitally-enabled endeavors can have both positive and negative effects on public value, highlighting the challenges associated with multi-actor dynamics and the delicate balance between public interest and private gain in public services. The findings reveal implications related to user-centric platforms, including concerns about inclusivity, autonomy, decision-making abilities, and privacy infringement. Additionally, the study suggests that collaborative platforms alone do not enhance collaboration in public services unless accompanied by strong public governance that promotes interoperability through standardized frameworks, common templates, and data reuse.

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Additional indexing

Item Type:Conference or Workshop Item (Paper), refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Informatics
08 Research Priority Programs > Digital Society Initiative
Dewey Decimal Classification:000 Computer science, knowledge & systems
Uncontrolled Keywords:collaborative platform, co-creation, public services, public value, value creation, value destruction
Scope:Discipline-based scholarship (basic research)
Language:English
Event End Date:8 July 2023
Deposited On:21 Jun 2023 06:47
Last Modified:25 Mar 2024 07:50
OA Status:Green
Free access at:Official URL. An embargo period may apply.
Official URL:https://www.egos.org/jart/prj3/egos/resources/dbcon_def/uploads/Gzw1P_CasaliniZavolokina-Docollaborativeplatformscreatepublicvalue-EGOS.pdf
Other Identification Number:merlin-id:23795
  • Content: Published Version
  • Language: English