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Acceptance of Telemedicine Compared to In-Person Consultation From the Providers' and Users’ Perspectives: Multicenter, Cross-Sectional Study in Dermatology

Maul, Lara Valeska; Jahn, Anna Sophie; Pamplona, Gustavo S P; Streit, Markus; Gantenbein, Lorena; Müller, Simon; Nielsen, Mia-Louise; Greis, Christian; Navarini, Alexander A; Maul, Julia-Tatjana (2023). Acceptance of Telemedicine Compared to In-Person Consultation From the Providers' and Users’ Perspectives: Multicenter, Cross-Sectional Study in Dermatology. JMIR dermatology, 6:e45384.

Abstract

Background
Teledermatology is currently finding its place in modern health care worldwide as a rapidly evolving field.


Objective
The aim of this study was to investigate the acceptance of teledermatology compared to in-person consultation from the perspective of patients and professionals.


Methods
This multicenter, cross-sectional pilot study was performed at secondary and tertiary referral centers of dermatology in Switzerland from August 2019 to January 2020. A customized questionnaire addressing demographics and educational data, experience with telemedicine, and presumed willingness to replace in-patient consultations with teledermatology was completed by dermatological patients, dermatologists, and health care workers in dermatology.


Results
Among a total of 664 participants, the ones with previous telemedicine experience (171/664, 25.8%) indicated a high level of overall experience with it (patients: 73/106, 68.9%, dermatologists: 6/8, 75.0%, and health care workers: 27/34, 79.4%). Patients, dermatologists, and health care workers were most likely willing to replace in-person consultations with teledermatology for minor health issues (353/512, 68.9%; 37/45, 82.2%; and 89/107, 83.2%, respectively). We observed a higher preference for telemedicine among individuals who have already used telemedicine (patients: P<.001, dermatologists: P=.03, and health care workers, P=.005), as well as among patients with higher educational levels (P=.003).


Conclusions
This study indicates that the preference for teledermatology has a high potential to increase over time since previous experience with telemedicine and a higher level of education were associated with a higher willingness to replace in-patient consultations with telemedicine. We assume that minor skin problems are the most promising issue in teledermatology. Our findings emphasize the need for dermatologists to be actively involved in the transition to teledermatology.


Trial Registration
ClinicalTrials.gov NCT04495036; https://classic.clinicaltrials.gov/ct2/show/NCT04495036

Additional indexing

Item Type:Journal Article, refereed, original work
Communities & Collections:04 Faculty of Medicine > University Hospital Zurich > Dermatology Clinic
Dewey Decimal Classification:610 Medicine & health
Scopus Subject Areas:Health Sciences > Dermatology
Health Sciences > Health Informatics
Health Sciences > Health Information Management
Uncontrolled Keywords:Health Information Management, Health Informatics, Dermatology
Language:English
Date:11 August 2023
Deposited On:17 Oct 2023 08:50
Last Modified:26 Sep 2024 03:36
Publisher:JMIR Publications
ISSN:2562-0959
OA Status:Gold
Publisher DOI:https://doi.org/10.2196/45384
PubMed ID:37582265
Other Identification Number:PMCID: PMC10457706
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  • Language: English
  • Licence: Creative Commons: Attribution 4.0 International (CC BY 4.0)

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