Navigation auf zora.uzh.ch

Search ZORA

ZORA (Zurich Open Repository and Archive)

FinTech services from BigTech companies

Puschmann, Thomas; Halimi, Engjull (2024). FinTech services from BigTech companies. Systems research and behavioral science:Epub ahead of print.

Abstract

The so‐called BigTech companies Amazon, Alphabet, Apple and Meta and are constantly attempting to grow into new business areas. Due to their expertise in data analysis, they have managed to quickly establish themselves in many industries as digital ecosystems and, as part of this strategy, are also expanding their footprint in financial services. However, the biggest challenge that BigTech companies are facing in financial services is customer acceptance. This paper contributes to the emerging field of digital ecosystems and the acceptance of sensitive services by users. Although the BigTech firms have gained much attention, only little empirical analysis is available. This paper aims to shed light on the determinants of customer acceptance of BigTech banking services. Based on a survey in Switzerland this research develops an analytic model to identify and test the relevant determinants. The results indicate that the strongest significant influences were found in subjective risk and trust which clearly demonstrates the still‐existing incumbents' advantage over the BigTech companies.

Additional indexing

Item Type:Journal Article, refereed, original work
Communities & Collections:03 Faculty of Economics > Department of Finance
Dewey Decimal Classification:330 Economics
Scope:Discipline-based scholarship (basic research)
Language:English
Date:26 June 2024
Deposited On:28 Jun 2024 08:29
Last Modified:04 Nov 2024 14:55
Publisher:Wiley-Blackwell Publishing, Inc.
ISSN:1092-7026
OA Status:Hybrid
Free access at:Publisher DOI. An embargo period may apply.
Publisher DOI:https://doi.org/10.1002/sres.3029
Download PDF  'FinTech services from BigTech companies'.
Preview
  • Content: Published Version
  • Language: English
  • Licence: Creative Commons: Attribution 4.0 International (CC BY 4.0)

Metadata Export

Statistics

Citations

Altmetrics

Downloads

25 downloads since deposited on 28 Jun 2024
28 downloads since 12 months
Detailed statistics

Authors, Affiliations, Collaborations

Similar Publications