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Soliciting Diaries for “Real-Time” Insights Into the COVID-19 Pandemic: Methodological Reflections on Using Digital Technologies to Engage the Public

Kaiser-Grolimund, Andrea; Schwind, Bettina Friederike; Kämpfen, Laura; Morgan, Anna Lea; Spitale, Giovanni; Biller-Andorno, Nikola; Merten, Sonja (2024). Soliciting Diaries for “Real-Time” Insights Into the COVID-19 Pandemic: Methodological Reflections on Using Digital Technologies to Engage the Public. International Journal of Public Health, 69:1606912.

Abstract

Objectives: To discuss the opportunities and challenges of the qualitative solicited diary approach using digital technologies as an innovative way to access insights into people’s lives and their unique stories in times of COVID-19-related social distancing in Switzerland.

Methods: This case study provides reflective arguments from a social science perspective for the selection of different (digital) diary designs to optimize data collection in the SNSF-funded project “PubliCo - an experimental online platform for COVID-19-related public perception.”

Results: The findings highlight some opportunities of using (digital) diaries, such as empowering participants, gathering real-time data, and ethical and methodological challenges when it comes to gaining access to alternative narratives.

Conclusion: To gain in-depth insights during a crisis and to reach the lesser-heard voices that are central to democratic debates, it is necessary to adapt data gathering methods and build trust with diverse communities. While digital technologies open up new possibilities for public engagement, there is a need to think critically how data gathering is approached, how trustworthy the results are, and whose voices are captured, amplified, or left out.

Additional indexing

Item Type:Journal Article, refereed, original work
Communities & Collections:04 Faculty of Medicine > Institute of Biomedical Ethics and History of Medicine
Dewey Decimal Classification:610 Medicine & health
Language:English
Date:25 September 2024
Deposited On:18 Oct 2024 09:31
Last Modified:31 Jan 2025 02:38
Publisher:Frontiers Research Foundation
ISSN:1661-8556
OA Status:Gold
Free access at:Publisher DOI. An embargo period may apply.
Publisher DOI:https://doi.org/10.3389/ijph.2024.1606912
PubMed ID:39421544
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  • Language: English
  • Licence: Creative Commons: Attribution 4.0 International (CC BY 4.0)

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