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Number of items: 12.

Giesbrecht, Tobias; Schwabe, Gerhard; Schenk, Birgit (2017). Service encounter thinklets: how to empower service agents to put value co-creation into practice Service encounter thinklets. Information Systems Journal, 27(2):171-196.

Schwabe, Gerhard; Giesbrecht, Tobias; Briggs, Robert O (2016). Advancing Collaboration Engineering: New ThinkLets for Dyadic Problem Solving and an Application for Mobile Advisory Services. In: 49th Hawaii International Conference on System Sciences (HICSS 2016), Hawaii, 5 January 2016 - 8 January 2016.

Giesbrecht, Tobias; Scholl, Hans Jochen; Schwabe, Gerhard (2016). Smart Advisors in the Front Office: Designing employee-Empowering and Citizen-centric services. Government Information Quarterly, 33(4):669-684.

Giesbrecht, Tobias; Comes, Tino; Schwabe, Gerhard (2015). Back in Sight, Back in Mind Picture-Centric Support for Mobile Counseling Sessions. In: the 18th ACM Conference, Vancouver, BC, Canada, 14 April 2015 - 18 April 2015, 486-495.

Giesbrecht, Tobias. Designing for Empowerment in Citizen Advisory Services. 2015, University of Zurich, Faculty of Economics.

Giesbrecht, Tobias; Schenk, Birgit; Schwabe, Gerhard (2015). Empowering front office employees with counseling affordances. Transforming Government, 9(4):517-544.

Giesbrecht, Tobias; Schenk, Birgit; Schwabe, Gerhard (2014). Learning with facilitation affordances: The case of citizens’ advice services. In: Twenty Second European Conference on Information Systems 2014, Tel Aviv, 9 June 2014 - 11 June 2014.

Schwabe, Gerhard; Giesbrecht, Tobias; Schenk, Birgit (2014). Herzlich Willkommen!- Szenarien und Anforderungen für eine interaktive Neubürgerberatung. In: Fachtagung Verwaltungsinformatik und Rechtsinformatik 2014, Berlin, 20 March 2014 - 21 March 2014, online.

Giesbrecht, Tobias; Pfister, Joachim; Schwabe, Gerhard (2013). Designing IT-support for citizen advisory services: A self-determination theory perspective. e-Service Journal, 9(1):60-84.

Heinrich, Peter; Giesbrecht, Tobias; Kilic, Mehmet; Schwabe, Gerhard (2012). Situated Learning in Bankberatungen. In: DeLFI 2012 - Die 10. e-Learning Fachtagung Informatik der Gesellschaft für Informatik e.V., Hagen, 24 September 2012 - 26 September 2012, 261-266.

Giesbrecht, Tobias; Pfister, Joachim; Schwabe, Gerhard (2012). A self-determination perspective on IT-based citizen advisory support. In: 45th Hawaii International Conference on System Science, Wailea, Maui, Hawaii, 4 January 2012 - 7 January 2012, 2501-2510.

Giesbrecht, Tobias; Schmidt-Rauch, Susanne; Schwabe, Gerhard (2011). Towards value co-created citizen advisory: The smart advisor‘s skills. In: 6th Meditarranean Conference on Information Systems, Limassol, 3 September 2011 - 5 September 2011.

This list was generated on Sat Sep 21 18:06:05 2019 CEST.