Publication: A Multi-Label Classifier for Online Petition Systems
A Multi-Label Classifier for Online Petition Systems
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Buryakov, D., Kovacs, M., Serdült, U., & Kryssanov, V. (2024). A Multi-Label Classifier for Online Petition Systems. 156–164. https://doi.org/10.1145/3657054.3657250
Abstract
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Online petitions are an important means for citizens to express their concerns and to interact with government entities. Due to the increase in the number of petitions, manually attributing them to the competent unit in public administration creates a bottleneck, leading to response delays, and potentially even errors. To address this problem, a multi-label classifier using fine-tuned BERT model is suggested. The proposed model, trained on a dataset from the Taiwanese Join Platform, performs reasonably well in predicting the governmen
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- Buryakov, Daniil
- Kovacs, Mate
- Kryssanov, Victor
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Buryakov, D., Kovacs, M., Serdült, U., & Kryssanov, V. (2024). A Multi-Label Classifier for Online Petition Systems. 156–164. https://doi.org/10.1145/3657054.3657250
