Publication: Benchmarking Automated Review Response Generation for the Hospitality Domain
Benchmarking Automated Review Response Generation for the Hospitality Domain
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Kew, T., Amsler, M., & Ebling, S. (2020). Benchmarking Automated Review Response Generation for the Hospitality Domain. 43–52. https://www.aclweb.org/anthology/2020.ecomnlp-1.5
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Online customer reviews are of growing importance for many businesses in the hospitality industry, particularly restaurants and hotels. Managerial responses to such reviews provide businesses with the opportunity to influence the public discourse and to attain improved ratings over time. However, responding to each and every review is a time-consuming endeavour. Therefore, we investigate automatic generation of review responses in the hospitality domain for two languages, English and German. We apply an existing system, originally pro
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Kew, T., Amsler, M., & Ebling, S. (2020). Benchmarking Automated Review Response Generation for the Hospitality Domain. 43–52. https://www.aclweb.org/anthology/2020.ecomnlp-1.5
